In an atmosphere where according to a Gallop poll, 55% of workers think they are working for an idiot, and “The Office” cynicism has been ingrained in the corporate culture, retail banking managers and leaders need to look for a coaching model to lead the bank through the next decade. Coaching Your Staff to Retail Greatness offers some real life techniques to help motivate your staff and get them focused on doing the right things, in the right way, every time.

Agenda:

• Performance distribution
• Coaching downhill
• Right Things Right
• Manage by Walking Around
• The "sandwich technique"
• Some benefits of coaching
• Overcoming coaching challenges

Workshop Resources: This program provides materials and information to assist in coaching your staff to retail greatness. Program participants receive a manual, accompanied by a 27 minute video webcast.

Expected Audience:If you have to lead a staff in the retail banking environment, from being a lead teller, lead CSR, assistant branch manager, branch manager, vice president of retail banking, or if you lead the entire retail banking effort, this program is for you.

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Speaker: Duane Sobecki, is the CEO of Focused Results, LLC, a sales strategy, consulting, and training firm. A renowned authority in sales strategy and strategic market segmentation, Mr. Sobecki provides actionable business development and expansion, marketing, and planning strategies to banks, credit unions, and other financial institutions.

Mr. Sobecki holds BS in Business from Indiana University and has a certificate in management planning from the University of Illinois - Chicago. A charismatic speaker, Mr. Sobecki has led seminars and workshops on sales and marketing, and management at numerous universities and corporations. With over 25 years of process consulting and training, Mr. Sobecki frequently lectures for a number of universities in their Executive Education programs.

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